Privacy Policy

1. Introduction

Lattice.one ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you contact us or request access to our services, we may collect:

• Name
• Email address
• Company name
• Phone number
• Preferred contact time
• Any additional information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device identifiers

3. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and provide customer support
• Process and fulfill service requests
• Send you updates, marketing communications, and service announcements
• Improve our website and services
• Analyze usage patterns and optimize user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services to operate our website and services:

4.1 Analytics

We use PostHog for analytics to understand how visitors interact with our website. PostHog may collect information about your device, browsing behavior, and interactions. For more information, visit PostHog's Privacy Policy.

4.2 Email Communications

We use Resend to send transactional emails and notifications. Your email address and related information may be processed through Resend's services.

4.3 Database Storage

We use Neon Database to securely store your information. All data is encrypted at rest and in transit.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your information to another service
• Withdrawal: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at the information provided below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.