Privacy Policy

1. Introduction

LatticeOne ("we," "our," or "us") operates the website at lattice.one. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website.

This policy applies to lattice.one only. Our products (such as TrustLab) are governed by their own product privacy policies and data processing terms.

2. Information We Collect

2.1 Information You Provide

If you contact us or request a demo through our contact form, we collect:

• Name and email address (required)
• Company name (optional)
• Phone number (optional)
• Preferred date and time for a meeting (optional)
• Any message or context you choose to provide

2.2 Information Automatically Collected

When you visit lattice.one, we automatically receive certain technical information, primarily through analytics and hosting infrastructure:

• IP address and approximate location (country level)
• Browser type, version, and operating system
• Pages visited, time on page, and referring website
• Device type and screen dimensions
• Interaction events (clicks, form submissions, video plays)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule demos
• Send transactional emails relating to your inquiry
• Understand how visitors use the site and improve it
• Detect and prevent abuse, fraud, and security threats
• Comply with legal obligations

We do not sell your personal information. We do not use your contact submissions for unrelated marketing without your consent.

4. Third-Party Services

We use the following third-party services to operate lattice.one:

4.1 Analytics (PostHog)

We use PostHog to understand how visitors interact with our website. PostHog processes information about your device, browsing behavior, and interactions. See PostHog's Privacy Policy.

4.2 Video Hosting (Mux)

Product demo videos on this site are served by Mux. When you load or play a video, Mux processes information about playback (device, network conditions, viewing events) to deliver the video and report aggregated playback quality. See Mux's Privacy Policy.

4.3 Lead Management (Notion)

When you submit our contact form, the information you provide is stored in a Notion database that our team uses to track inquiries and respond to you. See Notion's Privacy Policy.

4.4 Hosting (Vercel)

lattice.one is hosted on Vercel. Vercel processes basic technical information (such as IP address) to serve and protect the site. See Vercel's Privacy Policy.

5. Cookies and Similar Technologies

lattice.one uses cookies and similar technologies for analytics and video playback. Specifically:

• PostHog sets cookies to recognize returning visitors and track session activity.
• Mux may set cookies during video playback to support adaptive bitrate streaming and report playback quality.

We do not use advertising or cross-site tracking cookies.

You can configure your browser to refuse cookies or to alert you when cookies are being sent. If you block cookies, parts of lattice.one (especially the demo video) may not function as expected. You can also opt out of analytics tracking via the Do Not Track browser setting, which we honor.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy. Contact form submissions are retained while we're actively in conversation with you and for a reasonable follow-up period. Analytics data is retained according to PostHog's default retention. You can request deletion of your information at any time using the contact details below.

7. Your Rights

Depending on your location (GDPR, UK GDPR, CCPA, and similar laws), you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your information to another service
• Withdrawal: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, email us at the address below. We will respond within the timeframes required by applicable law.

8. Data Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. That said, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. International Data Transfers

Our service providers (PostHog, Mux, Notion, Vercel) operate globally, and your information may be processed in countries outside your country of residence, including the United States. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) to protect your information.

10. Children's Privacy

lattice.one is intended for business use and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has submitted information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Material changes will be communicated more prominently where appropriate.